Terms and Conditions

Last updated: 12 November 2026

These terms apply to your use of the MJ Electrical website and to electrical services supplied by the business. Each project should also be covered by the specific quotation, work description and any written agreement accepted by the customer.

1. Business identity and contact

TrustMark lists the business as MJ Electrical (SW) Ltd, 14 Button Lane, Ivybridge, PL21 0GE, telephone 07962 388074, and identifies NAPIT as a scheme provider. The full registered legal name, company number and registered office should be confirmed by the business before publication.

Email: info@mj-electrical.com
Telephone: 07962 388074

2. Services

The services publicly associated with MJ Electrical include domestic and commercial electrical work, EV chargers, CCTV and security systems, consumer unit or fuse-board upgrades, rewires, LED and other lighting, outdoor and garden electrics, wireless alarms and switching, hot tub supplies, sockets and switches, electrical inspection and testing, smoke detectors, extractor fans, underfloor heating and related electrical installations. The availability and suitability of a service will depend on the property, existing installation, access, technical requirements and work agreed.

3. Enquiries, inspections and quotations

Any quotation should identify the work included, materials or equipment where relevant, price, applicable VAT, exclusions and any assumptions about access or the existing installation. A quotation is based on the information and conditions reasonably available at the time and may need to be reviewed if concealed defects, unsafe wiring, unexpected building conditions or additional work are discovered.

We will explain additional work and its cost and seek your authorisation before proceeding where reasonably practicable. Work not included in the accepted quotation is not automatically included in the agreed price.

4. Customer responsibilities and access

You must provide safe and reasonable access to the property and work area, give accurate information about the existing installation and disclose known hazards, restrictions or previous electrical issues. You must confirm that you own the property or are authorised to instruct the work and obtain any permissions required from a landlord, managing agent or other relevant party.

Keep children, pets and other occupants away from work areas, tools, exposed wiring and electrical equipment. Do not operate or interfere with equipment while work is in progress unless instructed by the electrician.

5. Electrical safety, testing and certification

Electrical work will be carried out with reasonable care and skill and in accordance with applicable legal and technical requirements relevant to the agreed work. Where inspection, testing or certification is included or required, the relevant documentation will be provided as applicable to the work and scheme requirements. The precise certificate or report depends on the nature of the installation or inspection.

The business is listed by TrustMark as an electrical firm with NAPIT identified as a scheme provider. Customers should check the current scope and status of any registration directly with the relevant scheme where this is important to their project. A listing or scheme membership should not be taken as a guarantee that every type of work is covered by a particular certification scheme.

6. Materials and equipment

Equipment and materials included in the project should be described in the accepted quotation where appropriate. Manufacturer warranties are subject to the manufacturer’s terms. Any separate workmanship guarantee, its duration, scope, exclusions and claims procedure must be stated in writing; these general terms do not create an additional fixed warranty period.

7. Prices and payment

The public information reviewed does not establish a standard price list, deposit requirement or payment schedule. The price, any deposit or staged payment, due date, accepted payment methods and additional charges must be set out in the quotation or agreed in writing before work begins. No deposit percentage, late-payment fee or payment deadline is imposed by these general terms unless separately agreed and lawful.

8. Changes, cancellation and rescheduling

If you need to change or cancel an accepted booking, contact us as soon as possible. Any cancellation charge, deposit deduction or payment for work already performed must be based on terms provided before the contract was made, be reasonable and comply with applicable consumer law.

We may need to reschedule work because of illness, equipment or materials availability, unsafe conditions, access problems or circumstances beyond reasonable control. We will contact you and seek to agree a revised date or other appropriate arrangement.

9. Consumer cancellation rights

Where a contract is made online, by telephone or away from business premises, statutory cancellation rights may apply depending on the circumstances and type of contract. If you ask us to begin work during a statutory cancellation period, any required request and acknowledgement will be obtained separately. Applicable cancellation periods, payment for services already performed and any statutory exceptions will be explained in accordance with the law.

10. Complaints and rectification

If you are dissatisfied with any aspect of the work, contact us promptly with details of the property, job and issue. We will review the matter and discuss an appropriate response. Where a fault may relate to work carried out by us, we may need a reasonable opportunity to inspect it. This does not affect your statutory rights.

11. Liability and statutory rights

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights. Any limitation or exclusion of liability will apply only to the extent permitted by law.

12. Website content and third-party links

We aim to keep website information accurate and available but do not guarantee uninterrupted or error-free access. Website descriptions and photographs are general information and do not form a binding quotation unless expressly incorporated into an agreement. Website content is owned by or used with permission by the relevant rights holder and must not be copied or commercially reused without permission, except where permitted by law. External websites operate under their own terms and policies.

13. Privacy

Personal information is handled in accordance with our Privacy Policy and applicable data protection law.

14. Governing law

These terms and any non-contractual obligations arising from them are governed by the law of England and Wales. Consumers may also benefit from mandatory protections and rights to bring proceedings under applicable consumer law.

15. Contact

For questions about these terms or an electrical project, contact info@mj-electrical.com or call 07962 388074.