Privacy Policy
Last updated: 12 November 2026
MJ Electrical (“we”, “us” or “our”) respects your privacy. This policy explains how we handle personal information when you visit our website, contact us or request electrical services. We aim to comply with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018.
1. Who we are and contact details
The business is listed by TrustMark as MJ Electrical (SW) Ltd, at 14 Button Lane, Ivybridge, PL21 0GE. TrustMark lists telephone number 07962 388074 and the website mj-electrical.com/, and identifies NAPIT as a scheme provider. The business should confirm its full registered legal name, company number and registered office before publication; these details should not be inferred from a trading name.
Contact: info@mj-electrical.com | 07962 388074.
2. Personal information we may collect
Depending on how you interact with us, we may collect your name, telephone number, email address and contact preferences; property address and details needed to assess an electrical job; information about the requested installation, repair, inspection or certification; photographs, plans or other information you choose to provide; appointment, quotation, job, invoice and payment records; and technical information such as IP address, browser, device and website usage data where collected by the website or its providers.
3. How we use your information
- Respond to enquiries and prepare quotations.
- Arrange and carry out domestic or commercial electrical work.
- Assess and complete consumer unit upgrades, rewires, lighting, EV charger installations, CCTV and security systems, outdoor electrics, sockets, switches, alarms and other electrical services requested.
- Arrange inspections, testing and electrical reports or certificates where applicable.
- Communicate about appointments, work scope, costs, progress and completion.
- Maintain customer, technical, safety, certification, accounting and complaint records.
- Operate and secure the website and improve our services.
- Comply with legal or regulatory requirements and establish, exercise or defend legal claims.
4. Lawful bases
We process personal information where necessary to take steps at your request before entering into a contract or to perform a contract; for our legitimate interests in managing enquiries, providing electrical services, maintaining records, protecting our business and securing the website, where those interests are not overridden by your rights; to comply with legal obligations; or on the basis of consent where required.
5. Sharing information
We may share relevant information with employees and authorised electricians or contractors, suppliers and manufacturers, certification or competent-person scheme providers where required for the work or certification, website hosting and technical support providers, payment providers if used, professional advisers, insurers and public authorities where necessary and lawful. We do not sell personal information. Where a provider processes information for us, appropriate safeguards should be in place.
The public information reviewed does not identify all website, email, form, analytics or payment providers. The business should confirm the providers actually used and update this policy accordingly.
6. International transfers
If a service provider stores or accesses personal information outside the United Kingdom, we will use an appropriate lawful transfer mechanism and safeguards where required.
7. Retention
We keep personal information only for as long as reasonably necessary for the purpose collected, including managing enquiries, providing services, retaining relevant inspection and certification records, accounting and resolving disputes. Different records may have different retention periods. The business should maintain a documented retention schedule reflecting applicable legal and regulatory requirements.
8. Your rights
Depending on the circumstances, you may have the right to request access to, correction or erasure of your personal information, restriction of processing, data portability, or to object to processing based on legitimate interests. Where we rely on consent, you may withdraw it. These rights are subject to legal conditions and exemptions.
To exercise a right, contact us using the details in section 1. You may also complain to the Information Commissioner’s Office at ico.org.uk.
9. Security
We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure. No electronic transmission or storage system can be guaranteed completely secure.
10. Cookies and external links
Our website may use cookies and similar technologies. Please read our Cookie Policy. External websites linked from our site have their own privacy practices and policies.
11. Changes
We may update this policy when our services, website, providers or legal requirements change. The latest version will be published on this page.