Customer Feedback & Complaints Procedure

At MJ Electrical SW Ltd, we take pride in delivering a high standard of workmanship and service. If something hasn’t met your expectations, we welcome the opportunity to put it right quickly, fairly, and professionally.

How to Provide Feedback

We’re happy to receive feedback — whether it’s a compliment, a suggestion, or a concern.

We aim to acknowledge all feedback within 2 working days.

Complaints Procedure

If you need to make a complaint, please follow the steps below so we can resolve it as efficiently as possible.

Raise your concernContact us by phone or email. Please include your name, contact details, and any relevant information (for example: dates, photos, or invoice details).
AcknowledgementWe will confirm receipt of your complaint within 2 working days and explain the next steps.
Investigation & responseWe will investigate the issue and aim to provide a full response within 7 working days. If the matter is more complex and requires longer, we’ll keep you updated and provide a revised timeframe.
ResolutionWhere appropriate, we will agree a practical resolution. This may include a site visit, remedial work, or a refund (where applicable).

Our Commitment

We value your feedback and use it to improve our service. Every complaint is handled respectfully and confidentially.

Last updated: March 2026